Refund and Cancellation Policy
Last updated: 6 November 2026
Publication review: Legal operator details and operational policies must be confirmed before this document is treated as final.
1. Trial
Eligible new users may access a seven-day trial without payment details. The trial does not automatically create a paid subscription unless payment is expressly authorised.
2. Monthly billing
The standard subscription is R399 per business per month, subject to clearly disclosed taxes and billing terms. Recurring payments are authorised through the payment checkout and may be processed by PayFast.
3. How to cancel
Request cancellation by emailing support@signmaster360.co.za from your registered account email. Include your business name, but never send passwords or full payment card details. We will verify the request and confirm the effective cancellation date. Where available, account-based cancellation controls may also be used.
4. When access ends
Cancellation ordinarily prevents the next monthly renewal and service access normally continues until the paid billing period ends. The exact timing may depend on the payment status and applicable legal rights. We do not intend to charge an additional standard monthly-plan cancellation penalty.
5. Refunds
Contact support@signmaster360.co.za for duplicate payments, incorrect charges, unauthorised transactions or service problems. We assess each request and provide refunds required by applicable law. Refunds are not automatically excluded because the service is digital. Approved refunds are ordinarily returned using the original payment channel where supported.
6. Billing disputes
Provide the transaction date, amount and a reference number if available. Do not email full bank-card numbers. We may coordinate with the payment processor to investigate.
7. Legal rights
Nothing in this policy limits mandatory consumer rights under South African law or applicable laws in your jurisdiction. Material policy changes will be communicated appropriately.