Privacy Policy
Last updated: 6 November 2026
Publication review: Legal operator details and operational policies must be confirmed before this document is treated as final.
1. Scope
This policy describes personal information processed through the SignMaster 360 public website and application. The legal entity operating the service and its contact address must be confirmed before final publication.
2. Information collected
Depending on how you use the service, information may include your name, email, phone number, business and account details, billing and subscription status, support requests, security logs, and information entered into customer, job or team records. Do not send passwords or card numbers through support forms.
3. Purposes and lawful grounds
We use information to operate accounts and subscriptions, deliver requested features, provide support, maintain security, meet legal obligations and communicate important service notices. Processing is based on applicable lawful grounds such as contract performance, legal obligations, legitimate interests or consent where required.
4. Customer business records
Subscribing businesses control the records they enter into their own workspace and are responsible for having a lawful basis to process their customers’ and staff members’ information. SignMaster 360 processes these records to provide the contracted service, subject to applicable agreements and law.
5. Service providers and international processing
Hosting, payment processing (including PayFast where used), email delivery and technical infrastructure may involve third parties and international data transfers. Appropriate safeguards and applicable legal requirements must be considered. We do not sell personal information to advertisers.
6. Security and retention
We use reasonable technical and organisational safeguards, but no internet system is perfectly secure. We retain information for operational and legal purposes and delete or de-identify it when no longer necessary, subject to lawful retention requirements. Exact retention schedules should be confirmed before final publication.
7. Your rights
Depending on your jurisdiction, you may request access, correction, deletion, objection or other privacy rights. Contact support@signmaster360.co.za to submit a request. We may need to verify identity before fulfilling a request. You may also complain to the relevant data protection regulator.
8. Cookies and updates
The website or its service providers may use essential technical cookies and similar storage for functionality and security. Any non-essential analytics or marketing tracking should be separately disclosed and consented to where required. This policy may be updated with appropriate notice.
9. Contact
Privacy enquiries: support@signmaster360.co.za. Legal business identity and physical contact details: to be confirmed before final publication.